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Date Posted: 05/10/2006
Epicor(R) Wins 2006 CRM Excellence Award
Technology Marketing Corporation Honors Epicor CRM for Providing Quantifiable Results to Midmarket Companies
IRVINE, Calif., May 10 /PRNewswire-FirstCall/ -- Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine (www.cismag.com) announced today that is has named Epicor Software Corporation (Nasdaq: EPIC - News), a leading provider of enterprise business software solutions for the global midmarket, as a winner in its 2006 CRM Excellence Awards.
Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. "Epicor has demonstrated to the editors of Customer Interaction Solutions that Epicor CRM has substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset: their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
Epicor was chosen for its strength in delivering solutions that enable midmarket companies to manage the entire customer lifecycle, improve customer retention, shorten sales cycles and enhance overall business performance.
Viewpoint Construction Software, a provider of accounting, operations and project management software to the construction industry, sought a CRM solution that could combine their various databases into one common customer database that would be accessible by the entire company. Furthermore, the solution would need to be customizable and be able to support anticipated expansion. After six months of researching the customer database market, sitting through demos and attending trade shows, Viewpoint's committee selected the Epicor CRM solution. "What impressed us immediately about Epicor CRM was its clean user interface. What sold us on Epicor CRM was its powerful customization capability," said Rob Humphreys, application development manager for Viewpoint.
Since implementing the CRM strategy, Viewpoint is tracking more customers with better information in less time. Where before, departments couldn't share information electronically with other departments, with Epicor CRM, every department at Viewpoint now has access to the same common pool of information, resulting in better customer service.
Epicor is featured in a CRM Excellence Awards feature article in the May issue of Customer Interaction Solutions magazine.
About Epicor Software Corporation
Epicor is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional service automation (PSA) software solutions to midmarket companies and divisions of the Global 1000. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.
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Source: Epicor Software Corporation
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